Privacy and Cookie Policy – Zeal Connect
This Privacy Policy describes the policies and procedures of Zeal Connect Private Limited ("the Company," "we," "us," or "our") on the collection, use, disclosure, and protection of your information when you use any of our services — including our website (zealconnect.com), Zeal Connect Desk, and Zeal Connect Reconfirmation. It also explains your privacy rights and how applicable law protects you.
We use your personal data to provide and improve our services. By using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Sections marked Desk apply specifically to Zeal Connect Desk. Sections marked Reconfirmation apply specifically to Zeal Connect Reconfirmation.
Table of Contents
Words with the initial letter capitalised have the meanings defined below. Definitions apply equally in singular and plural.
When you use the Zeal Connect website or contact us, we may ask you to provide personally identifiable information including:
Usage Data is collected automatically when you use the Service and may include:
When you authorize Zeal Connect Desk or Zeal Connect Reconfirmation to access your email mailbox via OAuth 2.0, the following data may be accessed, retrieved, and stored within the Application:
We use Cookies and similar tracking technologies (beacons, tags, and scripts) to monitor activity on our website and store certain information. The types of cookies we use are:
You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. However, some parts of the Service may not function correctly if cookies are disabled.
↑ Back to topThe Company may use personal data for the following purposes:
We may share your information with:
Zeal Connect Desk is a cloud-based customer support ticketing platform. It connects to Gmail and Microsoft Outlook mailboxes to import inbound customer emails, create and manage support tickets, process hotel booking workflows, and send replies on your behalf.
Email and mailbox data accessed through connected accounts is used solely to:
We do not use email or mailbox data for advertising, marketing, profiling, resale, or any purpose unrelated to the customer support and ticketing functions described in this policy.
See Section 6 for Google Gmail API details and Section 7 for Microsoft Graph API details.
↑ Back to topZeal Connect Desk connects to Gmail mailboxes using Google's OAuth 2.0 authorization framework. Access is granted only after the user explicitly authorizes the Application through Google's OAuth consent screen.
When a user authorizes a Gmail mailbox, the Application requests the following scopes:
The https://mail.google.com/ scope is used specifically for the following operations:
Zeal Connect Desk does not use Gmail data for advertising, marketing, user profiling, resale, or any purpose unrelated to providing customer support and ticket management services. Access is limited to the organization that authorized the mailbox connection.
In accordance with Google's Limited Use Policy, Zeal Connect Desk:
To revoke Gmail access, see Section 10 – OAuth Authorization and Revoking Access.
↑ Back to topZeal Connect Desk accesses Microsoft Outlook mailboxes using the Microsoft Graph API only after explicit user or administrator OAuth 2.0 consent, and only for the purposes of booking synchronization, hotel reconfirmation, and email support services.
The following permissions are requested:
For organizational Microsoft 365 accounts, an authorized administrator may be required to grant admin consent before users can connect their mailboxes. Zeal Connect Desk's use of Microsoft Graph data is limited to the purposes described in this policy and complies with Microsoft's API Terms of Use.
To revoke Microsoft access, see Section 10 – OAuth Authorization and Revoking Access.
↑ Back to topZeal Connect Desk optionally connects to Meta's WhatsApp Business Cloud API to enable businesses to manage WhatsApp customer support conversations from within the platform. This integration is activated only when a business administrator explicitly connects their WhatsApp Business Account via Meta's Embedded Signup OAuth flow.
With your explicit OAuth 2.0 authorization via Meta's Embedded Signup, Zeal Connect Desk may access:
WhatsApp data is used solely to:
We do not use WhatsApp message data for advertising, profiling, AI model training, resale, or any purpose unrelated to the customer support function described above.
Zeal Connect Desk's use of Meta platform data complies with the Meta Platform Terms, Meta Developer Policies, and WhatsApp Business Policy.
Zeal Connect Desk uses Meta's OAuth 2.0 Embedded Signup to connect your WhatsApp Business Account. We never store your Meta account password. You may disconnect at any time:
Upon disconnection, your access token is immediately deleted from our systems. Message history within existing tickets is retained per your data retention settings and can be permanently deleted on request — see Section 13 – Data Retention.
↑ Back to topZeal Connect Reconfirmation is an AI-powered hotel booking reconfirmation platform. With your explicit OAuth 2.0 authorization, this product may connect to your Gmail or Outlook mailbox to:
The same Gmail API scopes described in Section 6 and Microsoft Graph API permissions described in Section 7 apply to Zeal Connect Reconfirmation where it accesses Gmail or Outlook mailboxes. Email content accessed through Reconfirmation is used exclusively for hotel booking reconfirmation workflows and is never used for advertising, profiling, resale, or any unrelated purpose.
To revoke access, see Section 10 – OAuth Authorization and Revoking Access.
↑ Back to topZeal Connect Desk and Zeal Connect Reconfirmation use the industry-standard OAuth 2.0 protocol for all third-party integrations. We never store your Google, Microsoft, or Meta account password. At no point does the Application handle your credentials directly.
You may revoke the Application's access to your account at any time through the following methods:
Upon revocation, the Application will immediately cease accessing your connected account. Previously retrieved data is retained according to the schedule in Section 13 – Data Retention unless you also submit a deletion request to privacy@zealconnect.com.
↑ Back to topEmail, ticket, and message content may be processed by AI services — including Microsoft Azure OpenAI or OpenAI API — solely for the following purposes within Zeal Connect Desk and Zeal Connect Reconfirmation:
Message and email content is never used to train general-purpose AI or machine learning models, for advertising, for profiling, or for any purpose beyond those listed above. All AI processing is performed under data processing agreements with our AI service providers that prohibit use of your data for unrelated purposes.
↑ Back to topYour data is shared only with service providers essential to operating our services, under strict data processing agreements. We do not sell, rent, or share your data with advertisers or third parties for commercial purposes.
We may disclose data to law enforcement or regulatory authorities only where required by applicable law, a valid court order, or to protect the rights and safety of our users or the public.
↑ Back to topWe retain personal data only as long as necessary for the stated purposes or as required by applicable law. Specific retention periods are:
Users may request deletion of their stored data at any time by emailing privacy@zealconnect.com with the subject line "Data Deletion Request." We will process deletion requests within 14 business days and confirm completion in writing.
↑ Back to topYour information may be transferred to and processed on servers located outside your state or country, including in the United States and the European Union, where data protection laws may differ from those in your jurisdiction. By using our Service, you consent to such transfers. We ensure adequate safeguards are in place, including standard contractual clauses and data processing agreements with all sub-processors listed in Section 12.
↑ Back to topIf Zeal Connect is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
We may disclose your personal data where required by law or where we believe in good faith that such disclosure is necessary to:
We implement industry-standard security measures to protect your data, including:
No electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information against unauthorized access, disclosure, alteration, or destruction.
↑ Back to topOur website is not intended for children under the age of 13. Zeal Connect Desk and Zeal Connect Reconfirmation are intended solely for business use by organizations and their authorized personnel aged 18 or over. We do not knowingly collect personal data from minors. If such data is identified, we will delete it promptly. Please contact us at privacy@zealconnect.com if you believe a minor has provided us with personal data.
↑ Back to topOur website and applications may contain links to external sites not operated by us. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of those sites and have no control over them.
↑ Back to topWe may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the features of our services. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users by email. You are encouraged to review this policy regularly. Continued use of the Service after an update constitutes your acceptance of the revised policy.
↑ Back to topIf you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
Privacy and Cookie Policy – Zeal Connect
This Privacy Policy describes the policies and procedures of Zeal Connect Private Limited (“the Company,” “we,” “us,” or “our”) on the collection, use, disclosure, and protection of your information when you use any of our services — including our website (zealconnect.com), Zeal Connect Desk, and Zeal Connect Reconfirmation. It also explains your privacy rights and how applicable law protects you.
We use your personal data to provide and improve our services. By using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Sections marked Desk apply specifically to Zeal Connect Desk. Sections marked Reconfirmation apply specifically to Zeal Connect Reconfirmation.
Table of Contents
Words with the initial letter capitalised have the meanings defined below. Definitions apply equally in singular and plural.
When you use the Zeal Connect website or contact us, we may ask you to provide personally identifiable information including:
Usage Data is collected automatically when you use the Service and may include:
When you authorize Zeal Connect Desk or Zeal Connect Reconfirmation to access your email mailbox via OAuth 2.0, the following data may be accessed, retrieved, and stored within the Application:
We use Cookies and similar tracking technologies (beacons, tags, and scripts) to monitor activity on our website and store certain information. The types of cookies we use are:
You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. However, some parts of the Service may not function correctly if cookies are disabled.
The Company may use personal data for the following purposes:
We may share your information with:
Zeal Connect Desk is a cloud-based customer support ticketing platform. It connects to Gmail and Microsoft Outlook mailboxes to import inbound customer emails, create and manage support tickets, process hotel booking workflows, and send replies on your behalf.
Email and mailbox data accessed through connected accounts is used solely to:
We do not use email or mailbox data for advertising, marketing, profiling, resale, or any purpose unrelated to the customer support and ticketing functions described in this policy.
See Section 6 for Google Gmail API details and Section 7 for Microsoft Graph API details.
Zeal Connect Desk connects to Gmail mailboxes using Google’s OAuth 2.0 authorization framework. Access is granted only after the user explicitly authorizes the Application through Google’s OAuth consent screen.
When a user authorizes a Gmail mailbox, the Application requests the following scopes:
The https://mail.google.com/ scope is used specifically for the following operations:
Zeal Connect Desk does not use Gmail data for advertising, marketing, user profiling, resale, or any purpose unrelated to providing customer support and ticket management services. Access is limited to the organization that authorized the mailbox connection.
In accordance with Google’s Limited Use Policy, Zeal Connect Desk:
To revoke Gmail access, see Section 10 – OAuth Authorization and Revoking Access.
Zeal Connect Desk accesses Microsoft Outlook mailboxes using the Microsoft Graph API only after explicit user or administrator OAuth 2.0 consent, and only for the purposes of booking synchronization, hotel reconfirmation, and email support services.
The following permissions are requested:
For organizational Microsoft 365 accounts, an authorized administrator may be required to grant admin consent before users can connect their mailboxes. Zeal Connect Desk’s use of Microsoft Graph data is limited to the purposes described in this policy and complies with Microsoft’s API Terms of Use.
To revoke Microsoft access, see Section 10 – OAuth Authorization and Revoking Access.
Zeal Connect Desk optionally connects to Meta’s WhatsApp Business Cloud API to enable businesses to manage WhatsApp customer support conversations from within the platform. This integration is activated only when a business administrator explicitly connects their WhatsApp Business Account via Meta’s Embedded Signup OAuth flow.
With your explicit OAuth 2.0 authorization via Meta’s Embedded Signup, Zeal Connect Desk may access:
WhatsApp data is used solely to:
We do not use WhatsApp message data for advertising, profiling, AI model training, resale, or any purpose unrelated to the customer support function described above.
Zeal Connect Desk’s use of Meta platform data complies with the Meta Platform Terms, Meta Developer Policies, and WhatsApp Business Policy.
Zeal Connect Desk uses Meta’s OAuth 2.0 Embedded Signup to connect your WhatsApp Business Account. We never store your Meta account password. You may disconnect at any time:
Upon disconnection, your access token is immediately deleted from our systems. Message history within existing tickets is retained per your data retention settings and can be permanently deleted on request see Section 13 – Data Retention.
Zeal Connect Reconfirmation is an AI-powered hotel booking reconfirmation platform. With your explicit OAuth 2.0 authorization, this product may connect to your Gmail or Outlook mailbox to:
The same Gmail API scopes described in Section 6 and Microsoft Graph API permissions described in Section 7 apply to Zeal Connect Reconfirmation where it accesses Gmail or Outlook mailboxes. Email content accessed through Reconfirmation is used exclusively for hotel booking reconfirmation workflows and is never used for advertising, profiling, resale, or any unrelated purpose.
To revoke access, see Section 10 – OAuth Authorization and Revoking Access.
Zeal Connect Desk and Zeal Connect Reconfirmation use the industry-standard OAuth 2.0 protocol for all third-party integrations. We never store your Google, Microsoft, or Meta account password. At no point does the Application handle your credentials directly.
You may revoke the Application’s access to your account at any time through the following methods:
Upon revocation, the Application will immediately cease accessing your connected account. Previously retrieved data is retained according to the schedule in Section 13 – Data Retention unless you also submit a deletion request to privacy@zealconnect.com.
Email, ticket, and message content may be processed by AI services including Microsoft Azure OpenAI or OpenAI API solely for the following purposes within Zeal Connect Desk and Zeal Connect Reconfirmation:
Message and email content is never used to train general-purpose AI or machine learning models, for advertising, for profiling, or for any purpose beyond those listed above. All AI processing is performed under data processing agreements with our AI service providers that prohibit use of your data for unrelated purposes.
Your data is shared only with service providers essential to operating our services, under strict data processing agreements. We do not sell, rent, or share your data with advertisers or third parties for commercial purposes.
We may disclose data to law enforcement or regulatory authorities only where required by applicable law, a valid court order, or to protect the rights and safety of our users or the public.
We retain personal data only as long as necessary for the stated purposes or as required by applicable law. Specific retention periods are:
Users may request deletion of their stored data at any time by emailing privacy@zealconnect.com with the subject line “Data Deletion Request.” We will process deletion requests within 14 business days and confirm completion in writing.
Your information may be transferred to and processed on servers located outside your state or country, including in the United States and the European Union, where data protection laws may differ from those in your jurisdiction. By using our Service, you consent to such transfers. We ensure adequate safeguards are in place, including standard contractual clauses and data processing agreements with all sub-processors listed in Section 12.
If Zeal Connect is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
We may disclose your personal data where required by law or where we believe in good faith that such disclosure is necessary to:
We implement industry-standard security measures to protect your data, including:
No electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information against unauthorized access, disclosure, alteration, or destruction.
Our website is not intended for children under the age of 13. Zeal Connect Desk and Zeal Connect Reconfirmation are intended solely for business use by organizations and their authorized personnel aged 18 or over. We do not knowingly collect personal data from minors. If such data is identified, we will delete it promptly. Please contact us at privacy@zealconnect.com if you believe a minor has provided us with personal data.
Our website and applications may contain links to external sites not operated by us. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of those sites and have no control over them.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the features of our services. When we make material changes, we will update the “Last updated” date at the top of this page and notify registered users by email. You are encouraged to review this policy regularly. Continued use of the Service after an update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
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