Generic AI ends at the FAQ.
Travel ops demand Zeal Desk.
Only Zeal Desk brings your tickets, your bookings, and travel-trained AI into one desk so
every
request is resolved with the booking in hand, before the check-in clock runs out.
Trusted by travel enterprises and mid-size operators
One desk that resolves,
automates and learns.
Resolve complex travel tickets across channels with AI agents.
Email, WhatsApp, chat every request lands booking-aware and gets carried all the way to resolved.
Define
how each ticket is handled
Full
booking context before the first reply
Multi-step, across your stackRogers WhatsApp
"We moved our trip can you change our hotel to new dates? We land Friday."
Agentic workflows that act on the booking, not just answer.
Every ticket follows your playbook classified, prioritised and resolved step by step across your booking stack.
Answers grounded in your knowledge, with guardrails built in.
Zeal Desk replies from your policies, fare rules and supplier contracts and audits every message before it goes out.
- ✓Fare rule respected · date change, no penalty
- ✓Refund policy · matches your published terms
- ✓Booking facts verified · PNR & HCN read live
- ✓Tone & data check · no PII leaves the desk
Watch the agents work a real ticket.
Pick a traveller request or try your own ticket and watch Zeal classify it, prioritise by the trip clock, act on the booking and audit the reply then take the one action the ticket needs, be it a reconfirmation, a flight change, a refund or a supplier escalation. The same pipeline that runs your queue.
Illustrative demo on sample data. Your live desk runs on your own bookings, suppliers and queue.
Built for travel.
Not adapted.
Pick a traveller request or try your own ticket and watch Zeal classify it, prioritise by the trip clock, act on the booking and audit the reply then take the one action the ticket needs, be it a reconfirmation, a flight change, a refund or a supplier escalation. The same pipeline that runs your queue.
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PNRZC-88421 · Amadeus GDS
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HCNHX-5567 · Casa Lima
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FARE RULEFlexible · date change, no penalty
-
CHECK-IN CLOCKIn 3 days · VIP guest
-
SUPPLIER PATTERNResponds slowly · call first
It understands
- PNRs, HCNs & vouchers
- GDS / NDC content & fare rules
- Supplier patterns & how hotels behave
- Check-in clocks & cancellation deadlines
It handles
- Reconfirmations (routed to the companion agent)
- Amendments & cancellations
- Relocations, refunds & disputes
- Rooming lists & supplier escalations
Where travel complexity meets operational control.
Whether you confirm bookings, run the ground operation, or service travellers at scale Zeal Desk fits how your business actually works.
Scale support as fast as bookings.
Auto-resolve the routine flood cancellations, refunds, itinerary changes.
Explore →Calm ground ops when everything moves.
Relocations, on-trip issues and supplier coordination, handled early.
Explore →Survive peak season, intact.
Rooming lists, series departures and group changes in minutes.
Explore →Hit every client SLA, lean.
Amendments, escalations and SLA tracking with full booking context.
Explore →Answer partners, don't drown.
Confirmations, amendments and availability, cleared automatically.
Explore →Fix errors before guests see them.
Channel manager, PMS, rate parity and guest escalations.
Explore →
Real ROI on the metrics that matter.
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