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Zeal Desk is AI help desk software for travel operations. Email, WhatsApp and your website chatbot land in one queue, with the booking on every ticket.
Trusted by 50+ travel businesses
Trusted by travel enterprises and mid-size operators
Generic help desks are built for every industry. Zeal Desk is help desk software for travel, and it shows in three ways.
Link your booking system once. Every ticket shows the booking it is about.
Generic desk: copy it from another tab
Travel categories, workflows and reply deadlines come set up. Go live in under 7 days.
Generic desk: weeks of custom setup
Partners coordinate in WhatsApp groups. Any message in any group can become a ticket.
Generic desk: needs a third-party app
Omnichannel customer service software for travel: requests sent to shared mailboxes, the shared WhatsApp number or the site chat land in one queue with an owner.
Google and Microsoft mailboxes with routing rules
WhatsApp one-to-one chats and group messages
Website chatbot with email follow-up on missed replies
Travel gets coordinated in WhatsApp groups. In Zeal Desk, a message in any group, or any one-to-one chat, becomes a ticket with an owner and an SLA clock.
Tickets from existing and new numbers
Any number of groups, many people in each
Text and media replies, same SLA clock as email
Desk Chats
Select a conversation from the list to view messages.
A DMC's enquiry becomes ticket #202, answered from the desk.
Only on Zeal Desk
Press + on the message that needs action. It becomes a tracked ticket in the same queue as email, whoever sent it and whichever group it came from.
Messages from numbers already in your contacts and from brand new numbers become tickets the same way.
Connect every partner, supplier and duty-desk group. All of them feed one shared queue.
Any member’s message becomes its own ticket with an owner, priority and SLA, tagged back in the group.
Calls to your desk line ring the right agent and open or update a ticket with the caller’s bookings.
Call a traveller, agency or supplier straight from the ticket, without dialling from a personal phone.
Every call is recorded and saved to the ticket with duration and agent notes.
A missed call creates a callback task with an owner, so someone always rings back.
The bot answers from your policies, FAQs and itineraries, around the clock.
Travellers share a booking reference and the bot pulls up dates, hotel and passengers.
When a traveller asks for an agent, the chat moves to the desk with the full transcript.
Handed-off chats land in the same queue as email, WhatsApp and calls.
Looking for a Zendesk alternative or a Freshdesk alternative? Compare Zeal Desk vs Freshdesk and Zendesk on booking context, WhatsApp groups and setup.
Tap the table to open the full Zeal Desk vs Freshdesk and Zendesk comparison.
Most travel companies bolt third-party AI onto a generic helpdesk. Zeal Desk unifies AI and the inbox in a single platform, so agents and automation share the booking context, resulting in faster, more accurate responses.
Understands travel, bookings and customer intent from day one
Apply your tone, policies and SOPs with built-in guardrails
Resolve booking queries automatically so your team can focus on high-impact work
Real-time tips help agents handle every amendment, refund and booking query better
Engage travellers at the right moment with the right recommendations
Hands urgent travel issues to your agents with the booking and full chat history
What sets Zeal Desk apart
Other platforms
Zeal Desk
Bring booking data onto every ticket and keep your current help desk syncing while you move.
Real stories from customers and partners growing with Zeal Connect
OTAs
Amendments, refunds and reconfirmations at volume, each owned.
DMCs
Agency requests from abroad, on SLA clocks set by check-in date.
Tour operators
Group bookings with every amendment linked to them.
Travel agencies
Client requests from email and WhatsApp in one queue.
Bedbanks
Partner queries on SLA clocks, with the reservation attached.
Hospitality
Partner and guest questions, with the stay on the ticket.
Can’t find your answer? Talk to our team →
Help desk software for travel is support software built for OTAs, DMCs, tour operators, bedbanks and agencies. Requests from email, WhatsApp and website chatbot become tickets, each linked to its booking, an owner and an SLA. Zeal Desk adds AI agents that prepare each ticket; your agents approve and send.
Zendesk and Freshdesk are general-purpose help desks, so booking context, travel categories and supplier requests need custom fields and apps. A travel help desk starts with them: booking data mapped onto tickets from your own system, travel categories, SLA timers on business hours and ready-made travel onboarding packs.
Five things: the booking on every ticket, WhatsApp chats and group messages handled as tickets, SLA timers that count business hours, a migration path from your current desk, and AI that drafts while a person sends. Zeal Desk was built around all five.
No. The AI agents classify, prioritise, extract booking details and draft a reply. A named agent on your team approves and sends every reply and closes every ticket. Automatic messages are only the ones your team switches on, such as a workflow acknowledgement or a CSAT survey.
Teams go live in under 7 days because they start from a working setup, not a blank desk. Ready-made travel onboarding packs pre-load categories, priority and SLA rules, groups, a workflow, articles and canned replies for your use case, with hotel reconfirmation as one example, and your current desk keeps running during the move.
Zeal Desk connects to Gmail, Outlook and WhatsApp for conversations, and to your booking and supplier stack, including Juniper, ZentrumHub and Vervotech, so each ticket opens with the full booking attached. It also works with HubSpot, Salesforce, Slack and Jira, and in-house systems can be connected too. See all travel help desk integrations.
Yes. You move in phases: connect your inbox and channels first, run Zeal Desk alongside your current desk, then switch over once your team is ready. Your ticket data and history are preserved, so nothing is lost and support never pauses.
Sensitive traveller data such as names, payment details and documents is masked automatically as tickets are processed, and every action, human or AI, is recorded in an exportable audit log. Enterprise accounts can keep data in the hosting region they require. Our team is happy to walk your security team through our current setup.
Zeal Desk is priced on your team size and ticket volume. To try it first, start a free trial: a live workspace loaded with 24 sample travel tickets, no credit card needed. For a quote on your own volume, book a demo or see the pricing page.
Bring a few anonymised tickets. We will show where each lands and who owns it.
One email, twice a month, for travel ops teams.
Tell us a little about your operation.
Help us tailor the demo to your travel operation.
WhatsApp
Gmail
Outlook
Slack
Cloudbeds
SiteMinder
Stripe
Salesforce
HubSpot
Jira
Linear
Snowflake