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  • Zeal Product

Zeal Desk

Your AI Support Team That Never Forgets a Booking

AI agents that resolve travel queries instantly – understanding context, suggesting solutions, and delighting customers 24/7 in any language.

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Every Support Manager's Daily Battle

Answering "Where's my booking confirmation?" 200 times daily Searching across 6 systems to find one booking Missing urgent pre-departure issues in the queue Copy-pasting the same cancellation policy repeatedly Training new agents for 3 months before they're productive Right now, your team is: BO O K N O W !
The result? Burnt-out agents. Frustrated customers. Expensive operations.

The Solution

Zeal Desk AI is like having expert agents who:

  • Instantly understand travel context and urgency
  • Pull booking details from all systems automatically
  • Respond in customer's language with perfect accuracy
  • Prioritize by travel dates, not just ticket age
  • Learn from every interaction to get smarter
  • Work alongside your team, not replace them

One Platform. Instant Resolutions. Happy Travelers.

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How it works?

Connect Your Bookings

  • Integrate with your booking systems/CRM
  • Import your knowledge base and SOPs
  • Set up email/chat/social channels
  • Connect existing ticketing tools

AI Learns Your Business

  • Analyzes your historical tickets
  • Understands your policies and processes
  • Maps customer journey patterns
  • Trains on your specific terminology

Watch Magic Happen

  • AI categorizes and prioritizes instantly
  • Auto-resolves routine queries
  • Suggests responses for complex issues
  • Escalates intelligently when needed

Core Features

(What Makes Us Different)

Travel-Trained AI Brain

Your AI understands travel complexity:

  • Recognizes PNRs, booking IDs, voucher codes automatically
  • Knows "traveling tomorrow" = urgent priority
  • Understands "amendment" vs "cancellation" vs "reschedule"
  • Detects customer sentiment and adjusts tone

AI agents that actually resolve, not just respond

  • Processes cancellations following your exact policies
  • Handles date changes checking real-time availability
  • Confirms bookings by pulling latest status
  • Issues refunds within approved parameters

Every response enriched with booking intelligence

  • Pulls complete booking history and past interactions
  • Shows payment status, special requests, loyalty tier
  • Highlights relevant policies and deadlines
  • Suggests upsells based on customer profile

AI that makes your team superhuman

  • Auto-categorizes by issue type and urgency
  • Routes to right agent based on expertise
  • Suggests macro responses but personalized
  • Flags VIP customers and edge cases

Stay ahead of problems

  • Identifies trending issues before they explode
  • Predicts ticket volume based on booking patterns
  • Alerts about potential service failures
  • Recommends proactive communications

Built for Scale

From 10 to 10,000 Tickets Daily

Instant Scaling

AI handles surge without hiring

Multi-Language

15 languages, no translation delay

24/7 Coverage

No shifts, no holidays, no breaks

Global Ready

Timezone aware, currency smart

Success-Based Pricing

Pay for resolutions, not promises

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  • Pay Per Confirmed Booking
  • No Setup Or Training Fees
  • Volume Discounts
  • Cancel Anytime
  • Start With 1000 Free Resolutions

Success Stories

Real Results from Real Companies

Ready to Transform Your Operations?

Join 50+ travel companies delivering exceptional support with AI

See how AI can transform your support operations in just 30 minutes.

  • 1000 tickets free
  • No credit card
  • Full onboarding support
  • 1000 tickets free
  • No credit card
  • Full onboarding support
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Zeal Connect Team

Travel Automation Expert

Book your exclusive no-cost demo call with our team.

As part of the free demo call, you will receive:

  • Experience Our Automated Hotel Confirmation System That Eliminates Manual Calls And Reduces Processing Time By 90%
  • See How We Bridge The Gap Between Your Bookings And Guest Check-ins With Complete Visibility And Control
  • Learn How Our Platform Connects With Your Current Tools To Eliminate Errors While Freeing Up Your Team For Higher-Value Work

Discover our AI automation platform in action. Free consultation to upgrade your travel operations.

Zeal Connect Team

Travel Automation Expert

Book your exclusive no-cost demo call with our team.

As part of the free demo call, you will receive:

  • Experience Our Automated Hotel Confirmation System That Eliminates Manual Calls And Reduces Processing Time By 90%
  • See How We Bridge The Gap Between Your Bookings And Guest Check-ins With Complete Visibility And Control
  • Learn How Our Platform Connects With Your Current Tools To Eliminate Errors While Freeing Up Your Team For Higher-Value Work

Discover our AI automation platform in action. Free consultation to upgrade your travel operations.