Zeal Desk
AI agents that classify, prioritize, and resolve travel support tickets end-to-end. Not another ticketing system — a purpose-built AI support desk for travel operations.
Platform Access (SaaS) · No credit card required
Four AI Agents
Each ticket gets classified, prioritized, and resolved — most without a human touching it.
Ranks by check-in proximity, severity, customer value. Critical tickets surface first.
Handles routine queries end-to-end. Pulls booking data, drafts response, closes ticket.
Reviews every resolution — AI or human. Catches errors before they reach the guest.
How It Works
Via email, chat, or API. Enters the Desk queue instantly.
Auto-categorized: booking query, cancellation, supplier issue, special request.
Check-in proximity, severity, customer value. Critical tickets jump the queue.
Pulls booking data, drafts response, resolves. Or routes to human for exceptions.
Every resolution checked for accuracy. Guest notified. Ticket closed.
Guest asks for HCN? Desk triggers Reconfirmation agent automatically. Hotel contacted, HCN received, ticket closed.
Understands PNRs, voucher codes, supplier patterns, and booking references out of the box.
Priority based on departure dates, not just ticket age. Check-in tomorrow beats refund request next month.
Responds to guests and contacts suppliers in their language. No translation delays.
The only desk where a ticket can automatically trigger a hotel reconfirmation.
SLAs built around travel timelines — pre-departure urgency, supplier response windows.
When AI cannot resolve, tickets route to trained travel professionals on the same platform.
When a customer asks for a hotel confirmation, Desk triggers Reconfirmation automatically. No manual handoff.
Guest asks for HCN via ticket → Desk classifies → triggers Reconfirmation → hotel contacted → HCN received → ticket closed.
Platform access (SaaS). Pay per resolved ticket. No setup fees
No credit card required · Live in under 7 days
Travel Automation Expert
